If you are wondering, “do DPD charge for redelivery?”, the simple answer is no. DPD does not charge for standard redelivery in the UK when you miss a parcel delivery. You can rearrange your parcel through the DPD website or app without paying anything extra.
In most cases, you can choose another delivery day, send the parcel to a safe place, ask for it to be left with a neighbour, or collect it from a DPD Pickup shop.
Key takeaways:
- DPD redelivery is free for standard UK deliveries
- You can rearrange a missed delivery online or in the DPD app
- Parcels can be redirected to a safe place, neighbour, or Pickup shop
- Any text or email asking for payment is usually a scam
- Some online retailers may charge separately, but DPD itself does not
What Is DPD’s Redelivery Policy in the UK?
DPD’s redelivery policy in the UK is designed to make missed deliveries easy to manage. When the first delivery attempt fails, your parcel is not immediately returned. Instead, DPD gives you several ways to rearrange the delivery at no extra cost.
You will usually receive a notification by text or email shortly after the missed attempt. This message includes a tracking link that takes you directly to your parcel management page.
Through the DPD website or app, you can:
- Choose another delivery date
- Leave instructions for a safe place
- Send the parcel to a neighbour
- Redirect it to a local Pickup shop
| Policy Feature | Details |
| Redelivery Cost | Free |
| Notification Method | SMS or Email |
| Delivery Management | DPD App or Website |
| Alternative Options | Safe place, neighbour, Pickup shop |
| Payment Required | No |
DPD aims to keep parcels moving quickly and safely rather than charging customers for missed deliveries.
What Happens If You Miss a DPD Delivery?
Missing a DPD delivery does not mean your parcel has disappeared. DPD follows a clear process after a failed attempt so that you can still receive your item quickly. In most cases, you stay in full control of what happens next.
After the driver cannot deliver the parcel, DPD updates the tracking information immediately. You are then offered a range of free options to help you avoid further delays.
How Does DPD Notify You After a Failed Delivery Attempt?
DPD usually contacts you within minutes of the failed delivery attempt. Most customers receive either a text message, an email, or both. The message explains that the delivery could not be completed and includes a direct link to manage the parcel.
The notification often tells you:
- The time the driver attempted delivery
- Why the parcel could not be delivered
- What options are available next
- A tracking link to make changes
Once you open the tracking page, you can quickly choose a different delivery option without needing to call customer service.
A logistics coordinator explained how this works in practice:
“We see a lot of confusion around missed deliveries, but in reality, the system is designed to keep parcels moving. If a delivery fails, it is quickly redirected to a nearby collection point where the customer can access it without delay.”
They added that most customers do not realise how quickly DPD updates the system after a missed delivery.
The DPD app also sends live notifications, which can be useful if you are away from home. You can often see the driver’s location and estimated arrival time before the failed attempt even happens.
How Many Times Will DPD Attempt Delivery?
The number of delivery attempts depends on the sender and the type of service used. In many cases, DPD will try to deliver your parcel more than once. However, this is not always guaranteed.
Usually, the process works like this:
- The first delivery attempt is made
- Customer receives a missed delivery notification
- The customer selects a new option
- Parcel is either redelivered or redirected
If you do nothing after the first attempt, DPD may not continue trying indefinitely. Instead, the parcel could be taken to a Pickup shop or returned according to the sender’s instructions.
A delivery operations specialist shared their experience:
“From experience, most customers do not realise how flexible these options are. Once they start using safe place or neighbour delivery, missed deliveries become far less common.”
They said that acting quickly after the first failed delivery usually prevents further issues. According to them, most missed deliveries are solved within a day.
For this reason, it is best to respond as soon as you receive the notification. That gives you more choice over when and where your parcel arrives.
Where Does Your Parcel Go If Delivery Cannot Be Completed?
If DPD cannot deliver your parcel after the first attempt, the parcel is usually moved to a nearby DPD Pickup shop. These collection points are often located in local convenience stores or parcel shops.
If you do not choose another option, DPD may automatically send your parcel to one of these locations. You will receive another message telling you where it is and when you can collect it.
| Stage | What Happens |
| First Attempt | The driver tries to deliver the parcel |
| Missed Delivery | You receive a text or email |
| Customer Response | You choose a new delivery option |
| No Response | Parcel goes to a Pickup shop |
| Final Step | Parcel is collected or redelivered |
Pickup shops are popular because they are usually open longer than standard delivery hours. This means you can collect your parcel in the evening or at the weekend if necessary.
One customer who recently missed a delivery described the process this way:
“I thought I would have to pay to get my parcel again because of the text I received. Then I checked the official DPD app and realised there was no charge at all. The parcel had already been sent to a nearby shop ready for collection.”
How Can You Rearrange a DPD Delivery Without Paying?
Rearranging a DPD delivery is straightforward and free. As soon as you receive the missed delivery message, you can use the included tracking link to access your parcel details.
From there, the process usually takes only a few minutes.
You simply:
- Open the DPD tracking link
- Review the available delivery options
- Choose the option that suits you
- Confirm your changes
You do not need to contact customer support unless there is a problem with the parcel itself. Most changes can be made directly online.
You can choose to:
- Rearrange delivery for another day
- Change the delivery address
- Select a safe place
- Redirect the parcel to a neighbour
- Send the parcel to a Pickup shop
The DPD app is particularly useful because it saves your preferences and sends updates automatically. If you regularly miss deliveries, you can set a preferred safe place or neighbour in advance.
Remember that there is no cost involved. If a message asks you to pay a fee before you can rearrange your delivery, do not click on the link. Instead, go directly to the official DPD website or app to manage your parcel safely.
What Delivery Options Can You Choose Instead of Redelivery?
DPD offers several alternatives if you do not want another home delivery attempt. These options are useful if you know you will not be home or if you want to collect your parcel more conveniently.
All of these options are free and can be chosen through the DPD app or website.
Can You Choose a New Delivery Date or Time?
Yes, DPD allows you to select a different delivery day if the original one does not suit you. This is one of the most popular options because it gives you another chance to receive the parcel at home.
You can usually choose from the next available dates shown on the delivery management page. DPD may also give you a delivery time window so that you know when the driver is likely to arrive.
This option works well if:
- You were out unexpectedly
- You know you will be home on another day
- You want to avoid collecting the parcel yourself
Changing the delivery date is free and can normally be done within a few seconds. In many areas, next-day redelivery is available.
Can DPD Leave Your Parcel in a Safe Place or With a Neighbour?
If you are not going to be home, you can ask DPD to leave your parcel in a secure place on your property.
This could be:
- Behind a gate
- In a porch
- Inside a shed
- In another sheltered location
You can also nominate a trusted neighbour to accept the parcel on your behalf. This is useful if you know someone nearby will be available when you are not.
DPD allows you to add these instructions directly through the app or website. Once you have saved them, the driver can follow the instructions during the next attempt.
A delivery operations specialist said,
“From experience, most customers do not realise how flexible these options are. Once they start using safe place or neighbour delivery, missed deliveries become far less common.”
They also explained that many people continue using these features because they save time and reduce inconvenience.
Safe place and neighbour delivery are particularly useful for people who work during the day or have irregular schedules.
Can You Redirect Your Parcel to a DPD Pickup Shop?
Yes, you can redirect your parcel to a DPD Pickup shop if home delivery is not convenient. These shops are located across the UK and are often found inside convenience stores, petrol stations, or small local businesses.
Once the parcel arrives, DPD sends you another message confirming the collection point and opening times. Most Pickup shops stay open later than standard delivery hours, making it easier to collect parcels in the evening or on weekends.
Pickup shops work well because:
- They offer flexible collection times
- Your parcel is stored securely
- You do not need to wait at home for another delivery
- Many locations are open seven days a week
| Option | Description | Cost |
| New Delivery Date | Rearrange delivery for another day | Free |
| Safe Place | Leave the parcel in a secure location | Free |
| Neighbour | Deliver the parcel to a nearby address | Free |
| Pickup Shop | Collect the parcel from a local shop | Free |
For many people, Pickup shops are the easiest option after a missed delivery because they remove the need to wait for another driver visit.
When Might You Be Asked to Pay for DPD Redelivery?
Normally, DPD never charges for redelivery. However, there are a few situations where you may see a request for payment and become unsure whether it is genuine.
The most common reason is that an online retailer or marketplace has its own delivery policy. For example, if a seller arranges a special service or charges extra for repeated delivery attempts, they may ask you to pay. This is not a fee from DPD.
You may also come across fake text messages or emails that claim you need to pay to receive your parcel. These scams usually ask for a small amount, often just a few pounds, to make the message seem believable.
Common situations where payment may appear include:
- A retailer charging separately for redelivery
- A seller using different courier terms
- A scam message pretending to be from DPD
| Situation | Payment Needed? | Who Charges? |
| Standard DPD Redelivery | No | Nobody |
| Retailer Policy | Sometimes | Retailer |
| Scam Message | Fraudulent | Scammer |
Always check directly through the DPD app or official website before making any payment.
How Can You Spot and Avoid DPD Redelivery Scams?
Parcel scams have become more common in the UK, especially when people are expecting deliveries. These messages often look realistic and use DPD branding to trick customers into clicking a link.
A genuine DPD message will never ask you to pay for redelivery. If you receive a message demanding payment or asking for bank details, treat it as suspicious.
Warning signs of a fake DPD message include:
- A request for payment
- A shortened or unusual website link
- Urgent language such as “pay immediately”
- Spelling mistakes or poor grammar
- Messages from unknown phone numbers
| Genuine DPD Message | Scam Message |
| No payment request | Asks for money |
| Official DPD website link | Suspicious link |
| Clear and neutral wording | Urgent or threatening language |
| Recognisable sender details | Unusual sender name or number |
If you receive a suspicious message:
- Do not click the link
- Do not enter your details
- Delete the message
- Report it as spam
- Visit the official DPD website directly
Staying cautious is the easiest way to avoid becoming a victim of these scams.
What Are the Best Ways to Avoid Missing a DPD Delivery in Future?
The easiest way to avoid missing a DPD delivery is to use the tools DPD already provides. The app and tracking system make it much easier to know exactly when your parcel is arriving.
You can reduce the risk of another missed delivery by:
- Turning on delivery notifications
- Checking your tracking updates regularly
- Choosing a safe place in advance
- Nominating a neighbour before delivery day
- Redirecting parcels to a Pickup shop when needed
DPD often provides a one-hour delivery window, which makes it easier to plan your day. If you know you will be out, it is better to change the delivery instructions before the driver arrives.
Many people find that using the DPD app is the best solution because it stores your preferences and keeps everything in one place. With the right settings, you can avoid delays, missed parcels, and unnecessary worry.
Conclusion
To answer the question clearly, DPD do not charge for redelivery in the UK. If you miss your parcel, you can rearrange the delivery for free using the DPD website or app. You can also choose alternative options such as leaving the parcel in a safe place, asking a neighbour to accept it, or collecting it from a nearby Pickup shop.
The only time you might see a payment request is if an online retailer has separate delivery charges or if you receive a scam message pretending to be from DPD. In either case, the fee is not part of DPD’s standard service.
As long as you use the official DPD website or app, you can manage your parcel safely and avoid unnecessary costs.
Frequently Asked Questions About DPD Redelivery
Do you need to pay if you miss a DPD delivery?
No, DPD does not charge you if you miss a standard delivery. You can rearrange the parcel for free through the DPD website or app.
Is it free to change delivery options with DPD?
Yes, changing your delivery date, safe place, neighbour, or Pickup shop is completely free. DPD includes these options as part of its standard service.
How long does DPD keep parcels at a Pickup shop?
DPD usually keeps parcels at a Pickup shop for several days before returning them. The exact number of days may vary depending on the location and sender instructions.
Can DPD deliver to a neighbour automatically?
DPD can deliver to a neighbour if you select that option in the app or website. In some cases, the driver may also leave the parcel with a nearby neighbour if permitted by the sender.
Are weekend DPD redeliveries free?
Yes, weekend redeliveries are generally free if they are available in your area. However, availability may depend on the sender and the service used.
Can you track a missed DPD delivery in real time?
Yes, you can continue tracking your parcel after a missed delivery attempt. DPD provides live updates through its app and website.
What should you do if DPD sends your parcel to the wrong address?
You should contact DPD customer support as soon as possible and provide your tracking details. They will investigate the issue and help arrange the correct delivery.
